Agentforce is an innovative platform designed to enhance how businesses manage and support their agents including customer-facing interactions. This webinar introduces key features of Agentforce and demonstrates how it can optimize your workflows and boost organizational efficiency. When integrated with Salesforce CRM, Agentforce amplifies its capabilities by introducing AI-driven automation and real-time performance optimization.

Agentforce also evolves CRM into an AI-powered platform that actively improves agent performance and customer relationships. With real-time analytics and continuous feedback, it empowers agents to deliver superior service and strengthen customer loyalty. Join this webinar to learn how combining Agentforce with your CRM can foster stronger relationships, higher retention, and a more productive sales and support team. 

What You'll Learn:

  • AI-Powered Solutions: Explore how Agentforce is transforming Salesforce with intelligent tools and emerging trends that enhance user experience and engagement. 
  • Maximize your Salesforce Investment: Discover how to fully leverage Salesforce as the foundation for Agentforce solutions, unlocking features that drive business value and improve user satisfaction.
  • Reusable AI Components for Streamlined Efficiency: Learn about Agentforce’s modular AI components, adaptable to various use cases, which simplify development and enhance efficiency of your Salesforce implementation.
  • Accelerating Development with Advanced Tools: Dive into innovative techniques that shorten development cycles, empowering your team to deliver Agentforce solutions more quickly and accurately.
  • Driving Growth with Data-Driven Insights: Understand how Agentforce AI leverages data insights to inform decisions, increase user engagement, and drive strategic, growth-oriented results for your business.

Event Details:
DATE: February 26, 2025
TIME:
10:00 AM – 11:00 AM (PST)  

Speakers: 

harpreet-1Harpreet Singh, Enterprise Architect, Salesforce at OSI Digital
With over 22 years of experience in Consultancy, Software Architecture and Professional Services, Harpreet has gained knowledge from large complex multi-cloud implementations to small out-of-the-box solution consulting projects. He has experience on various clouds like Sales, Revenue, Service, Experience, Non-Profit, while integrating with external PaaS and SaaS solutions using middleware. Harpreet has 14 Salesforce certifications including Application Architect and has extensive experience in various verticals like Healthcare, Financial, Banking, Utilities, Media, Non-Profit, Publication, Infrastructure, Retail and more.

 

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Siddarth Jain, Enterprise Architect at OSI Digital
Siddarth is an Enterprise Architect with 20 years of experience in consultancy, software design and development, professional services & project management. He brings knowledge and skills to handle simple to complex large enterprise level projects on Sales Cloud, Service Cloud, Experience Cloud and Revenue Cloud. Siddarth also has knowledge of Salesforce CRM, healthcare systems and financial reconciliation systems with domain knowledge in auto, media, retail, transportation, manufacturing and banking industries. He has extensive experience in requirement gathering, defining business processes with deep knowledge in Salesforce ecosystem and related technologies. 

 

 

Facilitated By:

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Karen Dosanjh, Vice-President, Marketing at OSI Digital
Throughout her 25+ year career, Karen has built a proven reputation as a trusted advisor and expert in marketing, communications & public relations. She is laser-focused on helping companies achieve their business goals by through high-impact marketing and communications strategies. Karen leads the global marketing function for OSI Digital, a leading provider of business and technology solutions for Fortune 500 companies around the world. In 2023, Karen was named a Women of the Year in the Entrepreneurial Leader category by BC Business Magazine and was featured on the cover of this influential magazine. Last year, Karen was also honored with the Darpan Magazine Extraordinary Achievement Award for her long-term commitment to mentoring at-risk youth in her local community.