Streamlining Service Management to Drive Service Quality with Salesforce – Aug. 27

When a major disruption impacts your customer base, your team needs to act swiftly to identify, track, triage and resolve the issue with limited disruption. Salesforce’s IT Service Management (ITSM) solutions leverage the Salesforce platform and tools to manage and deliver IT services effectively. Its robust features can be adapted to various ITSM processes, enabling organizations to streamline IT service operations, improve service quality, and enhance overall efficiency.

The flexibility and configurability of the Salesforce platform has allowed our customers to deploy their own ITSM process lifecycles based on ITIL, COBIT, ISO/IEC 2000, and other standards.  Join this webinar where our Salesforce experts will share insights into addressing common issues such as delays in incident resolution, asset management issues and lack of continuous improvement using Salesforce’s ITSM capabilities.   

What You'll Learn:

• Insights into common ITSM challenges and how to resolve incidents faster to build customer trust
• A step-by-step guide to setting up ITSM in Salesforce and leveraging your existing Salesforce investments
• Understanding the key benefits of having a robust ITSM solution in place
• Gaining insights into the efforts and resources required for successful implementation

Event Details:

DATE: Tuesday, August 27, 2024
TIME: 10:00 AM – 11:00 AM (PDT)  

Speakers:

Siddarth Jain, Enterprise Architect at OSI Digital
Siddarth is an Enterprise Architect with 20 years of experience in consultancy, software design and development, professional services & project management. He brings knowledge and skills to handle simple to complex large enterprise level projects on Sales Cloud, Service Cloud, Experience Cloud and Revenue Cloud. Siddarth also has knowledge of Salesforce CRM, healthcare systems and financial reconciliation systems with domain knowledge in auto, media, retail, transportation, manufacturing and banking industries. He has extensive experience in requirement gathering, defining business processes with deep knowledge in Salesforce ecosystem and related technologies.

Harpreet Singh, Enterprise Architect, Salesforce at OSI Digital
With over 22 years of experience in Consultancy, Software Architecture and Professional Services, Harpreet has gained knowledge from large complex multi-cloud implementations to small out-of-the-box solution consulting projects. He has experience on various clouds like Sales, Revenue, Service, Experience, Non-Profit, while integrating with external PaaS and SaaS solutions using middleware. Harpreet has 14 Salesforce certifications including Application Architect and has extensive experience in various verticals like Healthcare, Financial, Banking, Utilities, Media, Non-Profit, Publication, Infrastructure, Retail and more. 

Facilitated By:

Karen Dosanjh, Vice-President, Marketing at OSI Digital
Throughout her 25+ year career, Karen has built a proven reputation as a trusted advisor and expert in marketing, communications & public relations. She is laser-focused on helping companies achieve their business goals by through high-impact marketing and communications strategies. Karen leads the global marketing function for OSI Digital, a leading provider of business and technology solutions for Fortune 500 companies around the world. In 2023, Karen was named a Women of the Year in the Entrepreneurial Leader category by BC Business Magazine and was featured on the cover of this influential magazine. Last year, Karen was also honored with the Darpan Magazine Extraordinary Achievement Award for her long-term commitment to mentoring at-risk youth in her local community.