When a major disruption impacts your customer base, your team needs to act swiftly to identify, track, triage and resolve the issue with limited disruption. Salesforce’s IT Service Management (ITSM) solutions leverage the Salesforce platform and tools to manage and deliver IT services effectively. Its robust features can be adapted to various ITSM processes, enabling organizations to streamline IT service operations, improve service quality, and enhance overall efficiency.
The flexibility and configurability of the Salesforce platform has allowed our customers to deploy their own ITSM process lifecycles based on ITIL, COBIT, ISO/IEC 2000, and other standards. Join this webinar where our Salesforce experts will share insights into addressing common issues such as delays in incident resolution, asset management issues and lack of continuous improvement using Salesforce’s ITSM capabilities.
What You'll Learn:
- Insights into common ITSM challenges and how to resolve incidents faster to build customer trust
- A step-by-step guide to setting up ITSM in Salesforce and leveraging your existing Salesforce investments
- Understanding the key benefits of having a robust ITSM solution in place
- Gaining insights into the efforts and resources required for successful implementation
Event Details:
DATE: Tuesday, August 27, 2024
TIME: 10:00 AM – 11:00 AM (PDT)