Delivering customer-first digital experiences, from anywhere, on Salesforce is a great option for any business. Building and launching sites, apps and portals requires almost no code and provides access to all of a business’ CRM data. It also adds the the power of interaction to the site and app that is built on it. Automation is amazing when provided in the right way, at the right time, to the right customers. In fact, it enables users to leverage the system to make decisions and take action quickly and more effectively.

With screen flows, Salesforce interacts with users, asking questions and presenting valuable information. Based on the user’s answers, a screen flow can update data, send out communications, and show more questions or information. All of this is readily available to the admin without writing any code. Screen flow can even embed other components such as Lightning Web Components (LWC) in it. Screen flow can be exposed to a user by embedding it on a standard Lightning page. Join this webinar to explore how screen flows can be used in an Experience Cloud site to get your desired UI without requiring any effort from a developer.

What You'll Learn:

  • An introduction to flows and their usage in Salesforce Experience Cloud
  • Learn about screen flows, concepts and best practices which are a must for building secure automation for users
  • How to use OOTB components as well as ready custom components to enhance your users experience with screen flows
  • Various use cases for screen flows for various types of businesses
  • Explore how quickly a screen flow can be added to the Experience site or portal and the value it adds to the overall user experience

Event Details :

  • DATE: May 22, 2024
  • TIME: 10:00 AM - 11:00 AM (PST)



Ramu Bhukya, Technical Lead, Salesforce
With over a decade of experience in Salesforce development, I am proficient in all aspects of the software development lifecycle, delivering tailored solutions from discovery to deployment. My expertise includes solution design, coding, testing, and ongoing support, ensuring seamless implementation and maintenance. With a deep understanding of the platform, I translate business requirements into scalable solutions, driven by innovation and a commitment to excellence. As a Salesforce developer, I consistently exceed expectations and deliver exceptional results.


harpreetHarpreet Singh, Enterprise Architect, Salesforce at OSI Digital
With over 22 years of experience in Consultancy, Software Architecture and Professional Services, Harpreet has gained knowledge from large complex multi-cloud implementations to small out-of-the-box solution consulting projects. He has experience on various clouds like Sales, Revenue, Service, Experience, Non-Profit, while integrating with external PaaS and SaaS solutions using middleware. Harpreet has 14 Salesforce certifications including Application Architect and has extensive experience in various verticals like Healthcare, Financial, Banking, Utilities, Media, Non-Profit, Publication, Infrastructure, Retail and more.

Facilitated By:


Karen Dosanjh, Vice-President, Marketing at OSI Digital
Throughout her 25+ year career, Karen has built a proven reputation as a trusted advisor and expert in marketing, communications & public relations. She is laser-focused on helping companies achieve their business goals by through high-impact marketing and communications strategies. Karen leads the global marketing function for OSI Digital, a leading provider of business and technology solutions for Fortune 500 companies around the world. In 2023, Karen was named a Women of the Year in the Entrepreneurial Leader category by BC Business Magazine and was featured on the cover of this influential magazine. Last year, Karen was also honored with the Darpan Magazine Extraordinary Achievement Award for her long-term commitment to mentoring at-risk youth in her local community.