Before the implementation of NetSuite ERP, the customer’s order capture and fulfillment processes were largely manual, leading to inefficiencies and missed opportunities. The company used QuickBooks for accounting which lacked the automation and integration needed to scale their operations effectively. The manual handling of incoming orders, POs to vendors, and invoicing created bottlenecks, preventing the company from growing to its full potential. Additionally, the need to handle EDI transactions for their GSA customers and vendors required a more robust system to support the customer’s long-term goals.
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