Through an unwavering commitment to service delivery excellence, the OSI team was able to combine technical innovation with a pragmatic approach that aligned with HCA’s overarching business strategy.
Stronger alignment of resources with appropriate skill-set and training
Implemented frameworks and methodologies to optimize service desk capabilities
Developed and managed standard operating procedures in collaboration with HCA’s IT team
Developed new SLA’s and associated metrics
Optimized cost-efficiency and increased overall customer satisfaction results
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