Through an unwavering commitment to service delivery excellence, the OSI team was able to combine technical innovation with a pragmatic approach that aligned with HCA’s overarching business strategy.

  •  Stronger alignment of resources with appropriate skill-set and training

  • Implemented frameworks and methodologies to optimize service desk capabilities

  • Developed and managed standard operating procedures in collaboration with HCA’s IT team

  • Developed new SLA’s and associated metrics
    Optimized cost-efficiency and increased overall customer satisfaction results 

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