As the world moves towards digitization at light speed, today’s customers use an average of 10 different channels to interact with businesses. Savvy customers prefer to connect directly with knowledgeable service agents who can quickly solve their problem for them. With Service Cloud Voice, agents using the Salesforce Service console are empowered to use telephony, digital channels, and CRM data to help them provide a delightful experience to their customers.

In this webinar, OSI Digital’s Salesforce experts will share their insights on use cases and advantages of implementing Service Cloud Voice. You will see how Service Cloud Voice can be leveraged to increase agent productivity and overall customer satisfaction. Join this session to learn about the benefits of Service Cloud Voice and how the technology helps agents to better support customer calls, holistically view customers’ requirements, and resolve issues — all within the Service Console.

What You'll Learn:

  • Insights into Service Cloud Voice, Amazon Connect, and how they efficiently work together
  • Key features and benefits of using Service Cloud Voice
  • How to boost agent productivity, optimize case management, and integrate calls quickly and easily
  • Ways to deliver seamless training and management of service calls for improved performance

Event Details:

  • DATE: Oct 12, 2022
  • TIME: 10:00 AM - 11:00 AM (PST)



Siddharth Jain, Enterprise Architect, Salesforce at OSI Digital
Siddharth brings 18+ years of experience in consultancy, software development, professional services and project management along with knowledge in handling complex large enterprise level projects on Sales Cloud, Service Cloud, Experience Cloud and Revenue Cloud. He has extensive experience with Salesforce CRM, healthcare systems and financial reconciliation systems with domain knowledge in the auto, media, retail, transportation, manufacturing and banking industries.





Sridhar Aluru, Sr. Consultant, Salesforce at OSI
Sridhar has 16 years of experience in the IT industry and has deep knowledge of Salesforce CRM, Order Management, Subscription, Billing & Payment, Lead Management and Case Management. He brings a wealth of domain knowledge in the healthcare, financial, infrastructure and media industries. Sridhar has worked in Salesforce, Apex, Visualforce, Lightning Aura Components, Salesforce Communities,,  Webservices, JIRA, Mantis and much more throughout his career.



Facilitated By:


Karen Dosanjh, Vice-President, Marketing at OSI Digital
Throughout her over 20-year career, Karen has built a proven reputation as a trusted advisor and expert in marketing, communications & public relations. She is laser-focused on helping companies achieve their business goals by connecting with and influencing key audiences through authentic and insightful marketing communications strategies. Karen leads the global marketing function for OSI Digital, a leading provider of business and technology solutions for Fortune 500 companies around the world.