BDA, a provider of promotional marketing and customized eCommerce solutions, was facing difficulty in consistently and accurately gathering order information (shipping/order status) from the thousands of vendors they currently work with. The BDA team was dealing with manual and complex process for updating order information from vendors and employees and had to constantly follow up with suppliers to check on the status of each transaction, resulting in inefficiencies and backlogs on orders. It was apparent that these manual processes were not scalable as the business continued to experience rapid growth in the market.
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