In today's digital age, customer engagement is a critical factor for business success as savvy customers demand personalized and seamless experiences. Organizations are constantly seeking innovative ways to connect with their customers and Salesforce's suite of Digital Engagement solutions offers a comprehensive toolkit for businesses to excel.
What You'll Learn:
- Service Cloud Digital Engagement features and functionality
- How to improve customer engagement in a digital world
- How Digital Engagement can be leveraged to respond to messages via Web Chat, WhatsApp, SMS and Facebook Messenger
- Insights into customers and agents experiences when dealing with service requests