In today's digital age, customer engagement is a critical factor for business success as savvy customers demand personalized and seamless experiences. Organizations are constantly seeking innovative ways to connect with their customers and Salesforce's suite of Digital Engagement solutions offers a comprehensive toolkit for businesses to excel. 

Join OSI Digital’s Salesforce experts for a webinar to lift the hood on the digital engagement landscape. In this webinar, we will share insights on the use cases and features of Digital Engagement followed by a product demo that covers various Digital Engagement service channels and possible interactions between customer and agents. Mark your calendars and join us for an engaging session that could shape the future of your customer relationships. 

What You'll Learn:

  • Service Cloud Digital Engagement features and functionality
  • How to improve customer engagement in a digital world
  • How Digital Engagement can be leveraged to respond to messages via Web Chat, WhatsApp, SMS and Facebook Messenger
  • Insights into customers and agents experiences when dealing with service requests 

Event Details :

  • DATE: October 11, 2023
  • TIME: 10:00 AM - 11:00 AM (PST)




Siddarth Jain, Enterprise Architect at OSI Digital
Siddarth is an Enterprise Architect with 20 years of experience in consultancy, software design and development, professional services & project management. He brings knowledge and skills to handle simple to complex large enterprise level projects on Sales Cloud, Service Cloud, Experience Cloud and Revenue Cloud. Siddarth also has knowledge of Salesforce CRM, healthcare systems and financial reconciliation systems with domain knowledge in auto, media, retail, transportation, manufacturing and banking industries. He has extensive experience in requirement gathering, defining business processes with deep knowledge in Salesforce ecosystem and related technologies.



Harpreet Singh, Enterprise Architect, Salesforce at OSI Digital
With over 22 years of experience in Consultancy, Software Architecture and Professional Services, Harpreet has gained knowledge from large complex multi-cloud implementations to small out-of-the-box solution consulting projects. He has experience on various clouds like Sales, Revenue, Service, Experience, Non-Profit, while integrating with external PaaS and SaaS solutions using middleware. Harpreet has 14 Salesforce certifications including Application Architect and has extensive experience in various verticals like Healthcare, Financial, Banking, Utilities, Media, Non-Profit, Publication, Infrastructure, Retail and more. 


Facilitated By:


Karen Dosanjh, Vice-President, Marketing at OSI Digital
Throughout her over 20-years career, Karen has built a proven reputation as a trusted advisor and expert in marketing, communications & public relations. She is laser-focused on helping companies achieve their business goals by connecting with and influencing key audiences through authentic and insightful marketing communications strategies. Karen leads the global marketing function for OSI Digital, a leading provider of business and technology solutions for Fortune 500 companies around the world.